Every piece we make is made in a small run. Chosen fabric, argued over finishing, someone’s name on the print. We pack each one by hand.

Here’s exactly how delivery works, and exactly what happens if something isn’t right. No small print, no surprises.

Shipping

Prepaid orders ship free. Anywhere in India.

Paying cash on delivery? A COD handling charge applies, and you’ll see the exact amount at checkout before you pay. Nothing hidden.

Prepaid is also 5% cheaper, the discount applies automatically at checkout. Faster to dispatch, cheaper for you, easier for us.

When it leaves us

2 to 3 working days, usually. Sometimes sooner.

Made to order and pre-order pieces have their own timeline, written on the product page. That’s the one to go by.

During a launch, a sale, or a festival week, give us an extra day or two. We’d rather take the time than send your parcel out badly packed.

Tracking

The moment it leaves us, your tracking details land in your inbox and on WhatsApp.

One favour: check your address and phone number before you pay. An old address or a wrong digit is the most common reason a parcel goes astray, and once it’s out there we can only do so much.

Before you order, just ask

We’d honestly rather help you choose well than have you courier something back to us.

WhatsApp us on +91 98888 93608 or email info@thr3letter.com with your measurements and the piece you’re looking at. We’ll tell you which size to take, where it’s fitted, where it’s forgiving. If we don’t think it’ll work for you, we’ll say that too.

Usually answered the same day. It’s the fastest thing you can do to get this right.

After delivery, here’s where you stand

We don’t do refunds on change of mind. What we do is store credit and size exchanges, and what you’re entitled to depends on what you paid.

Quick version

Full price pieces

You have 2 days from delivery. Two options, your choice.

Store credit. Don’t love the fit, changed your mind, it isn’t what you pictured? Send it back and we’ll issue a credit code by email, valid for 6 months, good on anything on the site including new season. You don’t have to spend it all at once.

Size exchange. Same piece, different size, subject to availability.

Pieces on sale, up to 40% off

Size exchanges only, within 7 days, subject to availability. No store credit on these.

Pieces over 40% off

Final sale. No exchange, no credit, no returns.

We price these to clear, and they’re genuinely priced below what it costs us to hold them. Please check the size chart carefully before you order, or message us and we’ll help. Once it’s yours, it’s yours.

How it works

1. Mail us. Within 2 days of delivery, on email - info@thr3letter.com .  Send your order number, which piece is going back, and whether you’d like credit or a size exchange.

2. We’ll confirm and send the address. Usually within a day, with a short note on how to pack it.

3. Courier it back to us. Within 2 days of us approving it. You arrange it and you pay for it. Please use a tracked service and keep the tracking number, once it’s in the post we can’t chase what we can’t see.

4. We check it in. Within 3-4 working days of it reaching us.

5. Done. Your new size goes out, or your credit code lands in your inbox with 6 months on the clock.

If you’re going for an exchange, the courier charge to send your new size out is also yours. We’ll tell you what it is upfront.

Before you take the tag off

Try it on first. Over your clothes, in front of a proper mirror, take your time.

Every piece arrives with a tag that says once it’s off, the piece can’t come back to us. That isn’t us being difficult. It’s the only way we can be sure the next woman receives it exactly as she should.

Mirror first. Tag second.

We need it back unworn, unwashed, unaltered, tags on, in its original packaging, and free of perfume, makeup and deodorant marks. If it reaches us worn or without its tag, we can’t accept it, and we’ll courier it back to you.

If it arrives damaged, or we’ve sent the wrong thing

Then we’ve let you down, and we’ll put it right.

Message us within 48 hours of delivery with:

• Your order number

• Clear photos of the piece and the packaging

• Your unboxing video, if you have one

On the unboxing video: we know it’s a faff. We ask because it’s the one thing that lets us settle a claim in your favour immediately instead of going back and forth. If you don’t have one, still write to us. We’ll work it out.

Once we’ve confirmed it, we’ll replace the piece and cover every courier charge, both ways. You shouldn’t be a rupee out of pocket because we got it wrong.

If that exact piece is genuinely no longer available to replace, we’ll refund you in full.

This applies to every order, including sale pieces. A fault is a fault, whatever you paid.

International orders

We ship worldwide from India.

International orders are final sale, no exchange and no credit, unless the piece arrives damaged or we’ve sent the wrong thing, in which case the section above applies to you exactly as it does everyone else.

Duties and taxes. If your parcel is crossing a border, your country may charge duty or import tax on it. That’s set by your government, not by us. It isn’t included in what you pay at checkout, and it’s paid by you when the parcel arrives. We can’t predict the amount, but ask us and we’ll tell you what we know.

If a parcel is refused and comes back to us because those charges weren’t paid, the return shipping and customs costs are deducted from anything we’d otherwise credit you. So if a charge does land, please pay it and talk to us.

Made to order and custom pieces

Anything made to your measurements, altered, or specially made on request can’t be exchanged or credited. It was made for you and only you.

One last thing

Every request gets looked at by a person, not a system. If something falls slightly outside these rules but the situation is genuinely fair, tell us. We’d rather solve it than hide behind a policy page.

WhatsApp +91 98888 93608, info@thr3letter.com

By placing an order you’re confirming you’ve read and understood this policy.